The Challenge
Eastchester Family Medicine is a busy practice whose front office was drowning in phone tag, voicemails, and after-hours messages.
Patients expected modern responsiveness. The team couldn't add headcount fast enough to keep up.
The Solution
We deployed Hureka's AI front office — handling scheduling, intake forms, prescription refill requests, and patient questions across phone and messaging.
Every AI interaction is governed by clinic-specific policy and routed to humans when escalation is appropriate. The clinic team supervises, the AI does the volume.
The Outcome
Patients get answers in under a minute, around the clock. The clinic team stopped working after hours just to triage messages.
Clinicians get their time back for patient care.
What we built
- ▸AI front office for scheduling, intake, refills, and Q&A
- ▸Policy-governed escalation to staff
- ▸Integration with the practice's existing systems